APPOINTMENT POLICY

• All appointments require a deposit to confirm.
   
• If you book more than 48 hours in advance, your deposit is due within 24 hours.
   
• If you book less than 48 hours in advance, your deposit is due within 2 hours.
   
• Appointments without a deposit within the required time frame may be canceled or released to another client.
   
• Same-day appointments are not accepted. A minimum of 12 hours’ notice is required to book.
   

• In-suite clients: A 10-minute grace period is allowed. If you are more than 10 minutes late, your session may be shortened, rescheduled, or marked as a no-show, depending on availability.
   
• Mobile clients: Please ensure that your space is ready at your scheduled time.
  You must have:
   
• A bed, couch, or recliner in a quiet area
   
• An accessible outlet
   
• A working TV with an HDMI input 

             (If no TV is available, you will still receive your session. Viewing will take place on the ultrasound machine screen instead.)
 

• Appointments must be canceled or rescheduled at least 24 hours in advance to avoid penalties.
   
• Late cancellations (less than 24 hours' notice) may be charged a full deposit as the cancellation fee.
   
• No-shows will forfeit their deposit and may be required to prepay in full for future sessions.
   

• Ultrasound services are non-refundable once the session is completed.
   
• If a scan cannot be performed (e.g., due to baby’s position), one complimentary rescan will be offered within 7 days, depending on availability.
   
• Refunds are not provided for dissatisfaction with image quality. Many factors influence image clarity, including baby’s position, maternal body type, and amniotic fluid levels.
   

• Deposits for special events, group sessions, or discounted packages are non-refundable, but may be transferred to another date if rescheduled at least 24 hours in advance.